Managed IT: What you need to know

IT is a vital part of every business. And while that importance grows every passing year, it also becomes more complex and difficult to manage, especially if you have few internal resources.

When looking at the different aspects of IT,  it’s hard to catch up and really leverage technology to help your employees and ensure your business can grow and scale. Many companies are turning to managed IT providers as a means to have consistent IT support that can save them money and improve efficiencies.

What is managed IT?

Managed IT services describe a solution wherein an IT service provider delivers unlimited IT support and proactive monitoring of your network for one flat fee. By employing this model, your business becomes proactive in IT management versus constantly putting out fires that pop up. 

Outsourcing your IT operations offers many advantages, including reducing your overall costs and providing you with on-demand assistance. Further, you can help eliminate cybersecurity and downtime risks. 

One of the biggest drivers of companies moving to managed IT is the concern of budgets ballooning because of outdated IT infrastructure, according to the State of IT Report. This pressure to update is hard to achieve for most small and medium-sized businesses (SMBs), so it makes sense to transition to managed IT.

Managed IT vs. break-fix models

Traditionally, many SMBs have utilized IT providers in the break-fix model, which means they don’t engage them until something breaks. This type of approach could be putting you at a real disadvantage for several reasons. 

First, you aren’t proactively monitoring and updating your network, exposing you to many threats. Second, you cannot accurately budget your IT expenses because you don’t know when you’ll need help and how much it will cost. Finally, if your IT vendor isn’t acutely aware of your infrastructure and business, they may not be able to deliver long-term solutions.

With managed IT, you have a partner, not a vendor. They are always supporting your network and devices, making sure they are up to date. You also have on-demand help desk assistance, so that when something happens, your employees can immediately get the help they need and not lose precious time. Security and performance audits happen continuously so that any threats can be identified and addressed in real-time. You’ll have a dedicated staff that acts as an extension of your internal IT team. Plus, you pay a flat fee every month, so you can accurately estimate your IT expenses for the year. 

How managed IT reduces your IT spend

Every business must be mindful of expenses, and finding any way to save money is always a win. The reality is small businesses have a high attrition rate, with 50 percent failing within five years and 70 percent shutting down at 10 years. To provide you with longevity, you’ll need optimal IT that also reduces overall costs. 

Managed IT helps reduce your technology spend in many ways, including:

  • Minimizing your infrastructure: With a managed IT provider, you can work with them to procure hardware at the best prices and use the cloud for storage and applications.
  • Internal teams can focus on high-value work: Your in-house IT professionals can work on high-value work to propel your business, reducing the need to add headcount for day to day operations.
  • Reducing downtime: If your business is down, you’re losing money. Using managed IT services is the best approach to avoiding downtime.
  • Keeping IT costs predictable: You’ll pay a monthly flat fee for support and monitoring as well as know at the beginning of the year any other capital costs you may need to include for hardware updates. 

Managed IT delivers a wealth of benefits, giving your company the boost, it needs to grow and scale without constraints. Learn more about this approach to IT by contacting IND Corporation today.