BMC® Remedy Consulting Services

Design, implement, and manage the deployment of Service Process Management solutions with IND Remedy® Consulting Services.

Utilizing Information Technology Infrastructure Library (ITIL) best practices, IND develops custom-built applications in the BMC® Remedy Action Request System (ARS), the BMC Remedy Information Technology Service Management (ITSM) suite of applications, and the BMC Atrium® Configuration Management Database (CMDB).

BMC® Remedy® Action Request System
BMC Remedy Action Request System (ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, Action Request System is optimized for efficiencies in Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals.

The ARS system also provides business activity monitoring to proactively measure business process performance. Action Request System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services.

Key Features & Benefits

• Automate service management business processes
• Integrate processes with systems across the enterprise
• Adapt and evolve your processes to continually align with the needs of the business
• Manage business process performance in real-time

BMC® Remedy® Information Technology Service Management

The BMC Remedy Information Technology Service Management (ITSM) Suite is an integrated set of software applications designed to automate the ITIL-defined best practices for Service Management business processes. The applications include:

• Service Desk (Incident and Problem Management): Automates incident and problem management processes to respond quickly and efficiently to conditions that disrupt critical services.
• Change Management: Automates process management and planning for infrastructure changes to increase the speed and consistency of changes while minimizing business risk and disruption.
• Asset Management: Provides an operational approach to the management of life cycle, inventory, contract, and cost controls of IT assets.
• Service Level Management: Automates, monitors, and manages service level agreement processes for commitments made between IT and the businesses to align infrastructure and service support processes with business priorities.

Key Features & Benefits

• Integrates ITIL processes with service desk, incident, problem, change, asset, and service level management workflows
• Unifies ITIL processes with integration to systems management for proactive and continuous improvement of service quality
• Synchronizes processes around a single view of infrastructure and business dependencies with the BMC® Atrium CMDB
• Accelerates implementation of ITIL with deep, out-of-the-box workflows integration on a single platform, data model, and UI
• Enables outsourcers or enterprises to serve multiple customers with one server via a multi-tenant architecture

BMC® Atrium® Configuration Management Database
The BMC Atrium Configuration Management Database (CMDB) is an intelligent data repository that allows your enterprise to account for all the IT assets and configurations within the organization and its services by collecting data from disparate IT sources and consolidating them into a central reconciled dataset which automatically integrates with the ITSM suite of applications to serve as a single point of truth to provide a sound basis for Incident Management, Problem Management and Change Management processes.

Key Features & Benefits

• Allows any IT process users to launch a view into the BMC® Atrium CMDB to quickly view CI and relationship data relevant to their needs through Graphical Interfaces
• Eliminates the fragmentation of IT tools and data sources by providing both a Common Data Model and service model to infuse business relevance into an industry standards approach to managing IT data
• Delivers a patent-pending Reconciliation Engine that merges data from multiple discovery tools into a single, reliable dataset
• Provides Federation Management capabilities to build a single, logical data store that can reside on multiple data sources, eliminating the need for a monolithic repository
• Includes Open Interfaces to open up the Business Service Management (BSM) ecosystem to any business processes and tools supporting your IT environment
• Ensures an accurate and up-to-date view into IT infrastructure components and relationships by automatically populating and maintaining BMC® Atrium® CMDB with BMC® Discovery Tools
• Enables configuration data analytics and on-the-fly report creation through interactive, ad hoc query and analysis capabilities provided by BMC® Analytics for BSM

Get Started with Your Remedy Project Today!

BMC and Remedy are trademarks or registered trademarks of BMC Software, Inc.