What is the IND Difference?
Following are just some of the reasons why New Jersey businesses choose IND as their fixed-cost technology management and PC help desk partner:
Customer-First Approach: We tailor all of our solutions, from our managed service plans to our custom IT projects, to our individual client needs. This ensures that our clients will always receive the technology that best meets their needs at a price that makes sense.
One Hour Response Guarantee: We guarantee a one-hour urgent issue response to all of our managed service clients.
Service Level Agreement: We provide a written 4-tier service level agreement (SLA) and actively use it to manage the response times to all of our managed service client' support needs.
Microsoft Gold Certification: IND has been a Microsoft Gold-level partner since 2005. This directly benefits our clients because it is empirical validation that our engineers are certified in the Microsoft technology stack and that we have a proven track record of implementing, migrating and managing Microsoft technologies.
24/7/365 Support: We monitor and maintain our client's IT systems every minute of every day. Our support staff is also always available in case of emergencies.
New Jersey Network Operations Center: Our network operations center is located in Parsippany, New Jersey. We do not offshore our helpdesk, nor do we outsource our helpdesk to another company.
Employee-Driven: The IND team is highly-skilled and dedicated to ensuring our client's success. The average tenure of an IND'er is almost 8 years!
Founded in 1990: The two founding principals of IND are actively engaged with the daily management of the company and with the success of each client engagement.
Our Core Values: Excellence, Innovation, Integrity, Balance, Joy, and Teamwork. You will see these values infused in everything we do. They define the mission of the company, our team's philosophy, and our commitment to meeting your needs.
Unlimited Support: Our clients receive unlimited remote and unlimited onsite technical support.
PC/MAC/Mobile Device Installation: The cost for new or replacement PC's, Mac's and mobile devices is included in our fixed-cost managed service plan.
Contact us to find out if our managed service program is right for your company.