Managed PC Services

Every computer in your organization plays a part toward the over-all performance of the company, and all components within each computer have a limited life-span – called the estimated meantime to failure (EMF). Additionally patches, new hires, new PCs, upgrades, moves, and other minor user issues need to be addressed on a regular basis to maintain a smooth computing environment.

Internal support departments are expensive to startup, costly to maintain, difficult to keep well trained, and often extremely inefficient. IND PC services are designed to increase the over-all return on investment by minimizing the expense to maintain the PC environment over the life of components through a well managed best practices approach.

IND provides expert PC services to recommend, procure, configure, install, and maintain the most complex and multi-platform environments while providing rapid response to user issues and maximizing uptime. All PC issues are documented and managed throughout their lifecycle in IND’s I-Services Web portal management system to ensure accuracy, real time access, updating, and status notification as well as future reference on the technical information related to each issue.

PC Service Includes:
• Hardware Failure Troubleshooting*
• Hardware Failure Reporting & Replacement*
• Hardware Procurement*
• Software Installation & Configuration*
• Software Updates*
• Software Troubleshooting
• PC Operating System Updates*
• PC Accessories Installation & Configuration (Printers, Scanners, PDA’s, Etc)*

Virus Protection

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