Help Desk Services

The number one issue that degrades employee performance today is user training. The more knowledgeable each employee is to operating the common components and standard corporate applications used within the enterprise the more efficient their work.

As with PC support, internal support departments are expensive to startup, costly to maintain, difficult to keep well trained, and often extremely inefficient. IND Helpdesk services provide in-call training to each caller so that they are well informed and in most cases do not need assistance with the same issue repeatedly.

Every issue that is addressed by the help desk service is well documented using our I-Services Web portal management system to allow users to access, view, update, and receive notification regarding their issues throughout and after the issue lifecycle.

Help Desk Services Include:
Remote or on-site application support for the latest Microsoft Office and other common Windows or Linux based PC applications.
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• ACT!
• Norton Anti-Virus
• McAfee Anti-Virus
• Adobe Acrobat
• Microsoft ActiveSync
• Microsoft Internet Explorer
• Microsoft Outlook Express
• Microsoft Windows 98, 2000, XP Home
• Microsoft Windows 2000 & XP Professional

Contact us for a Free Consultation to Discuss Your Objectives or Ask a Question