IND Launches Remedy Consulting Services

Parsippany, NJ (July 20, 2007) – Design, implement, and manage the deployment of Service Process Management solutions with IND Remedy® Consulting Services.

Utilizing Information Technology Infrastructure Library (ITIL) best practices, IND develops custom-built applications in the BMC® Remedy Action Request System (ARS), the BMC Remedy Information Technology Service Management (ITSM) suite of applications, and the BMC Atrium® Configuration Management Database (CMDB).

BMC Remedy Action Request System

BMC Remedy Action Request System (ARS) provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, ARS is optimized for Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals.

The system also provides business activity monitoring to proactively measure business process performance. Action Request System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services.

BMC Remedy Information Technology Service Management

The BMC Remedy Information Technology Service Management (ITSM) Suite is an integrated set of software applications designed to automate the ITIL-defined best practices for Service Management business processes. The applications include Service Desk (Incident and Problem Management), Change Management, Asset Management, and Service Level Management.

BMC Atrium Configuration Management Database

The BMC Atrium Configuration Management Database (CMDB) is an intelligent data repository that allows your enterprise to account for all the IT assets and configurations within the organization and its services.
CMDB collects data from disparate IT sources and consolidates it into a central reconciled dataset which automatically integrates with the ITSM suite of applications to serve as a single point of truth to provide a sound basis for Incident Management, Problem Management and Change Management processes.

For more information about IND’s Remedy capabilities, please visit our Web site at http://www.indcorp.com/web/remedy.asp.

About IND
Since 1990, IND has provided the complete range of Enterprise Network & Web Services, Application Development and E-Business Strategy required to drive business performance and increase profitability. The Network Services division provides certified design, procurement, deployment, and on-going pro-active maintenance of network and desktop appliances. The Web Services division delivers application design & development, creative and graphic design, and change management support. The E-Business division provides management consulting, business transformation, and e-business integration services.

IND is the recognized leader in providing strategic integration of technology into the business plan with a focus on ROI. As a direct result of our corporate governance and employee dedication to uncompromising quality, NJBiz Magazine recognized IND as a “New Jersey Finest Company.” For more information about IND, visit www.indcorp.com.

Press Contact:
Eric Speidel
Tel: 973-227-5020 ext. 130
E-Mail: customercare@indcorp.com

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